Terms & Conditions

1. Introduction

Welcome to Wistora IQ Solutions (OPC) Private Limited (“Wistora,” “we,” “our,” or “us”).

These Terms & Conditions govern your access to and use of our website, https://wistoraiq.com/, and the services we provide.

Wistora IQ Solutions (OPC) Private Limited is a software development and technology solutions company offering services in the following areas:

• Software Development
• HR Consultancy
• Digital Marketing
• WIS Academy — Business Talent Development and Professional Development

By accessing our website, contacting us, purchasing our services, or participating in our programs, you agree to these Terms & Conditions. If you do not agree with these Terms, please discontinue using the relevant website or services.

2. Our Services

2.1 Software Development

We provide software development and technology solutions that may include custom software development, website and application development, cloud-based solutions, automation, system integration, maintenance, technical consulting, and related IT services.

The scope, specifications, timelines, deliverables, fees, support arrangements, and ownership rights for a particular project may be defined in a separate quotation, proposal, statement of work, or service agreement.

Project timelines may depend on the complexity of the work, client approvals, availability of required information, and third-party services.

2.2 HR Consultancy

Our HR Consultancy services may include recruitment support, candidate sourcing, candidate screening, talent acquisition assistance, HR process support, workforce-related consultancy, and other agreed HR services.

We may assist employers and candidates during recruitment-related activities. However, final recruitment and employment decisions remain with the relevant employer.

We do not guarantee employment, successful placement, candidate selection, employee retention, or any particular recruitment outcome unless expressly stated in a written agreement.

Candidates and clients are responsible for providing accurate information during recruitment and consultancy activities.

2.3 Digital Marketing

Our Digital Marketing services may include digital strategy, social media management, advertising campaigns, content development, search engine optimisation, lead generation, online brand promotion, analytics, and related services.

Campaign scope, advertising budgets, deliverables, timelines, reporting arrangements, and service fees will be communicated through the relevant proposal or agreement.

Marketing results may depend on factors outside our control, including competition, market conditions, advertising budgets, platform policies, algorithms, audience behaviour, and the accuracy of client-provided information.

Unless expressly agreed in writing, we do not guarantee specific sales, leads, rankings, website traffic, reach, revenue, or return on investment.

2.4 WIS Academy

WIS Academy provides business talent development and professional development programs. These may include professional skills development, business-focused programs, workshops, practical learning activities, and related development services.

Program-specific details, including eligibility, duration, fees, attendance requirements, cancellation conditions, and completion requirements, will be communicated through the relevant program information or agreement.

Participants are expected to provide accurate registration information and comply with the instructions and professional conduct requirements applicable to the program.

Participation in a WIS Academy program does not guarantee employment, promotion, business success, or any specific professional outcome.

Certificates or completion confirmations, where offered, will be issued subject to the relevant program requirements.

3. Eligibility and User Responsibilities

By using our website or services, you confirm that the information you provide is accurate and that you have the legal capacity or authority to enter into the relevant transaction or agreement.

You agree not to:

• Use our website or services for unlawful, fraudulent, or misleading purposes.
• Attempt to gain unauthorised access to our systems, accounts, software, or data.
• Interfere with the security or operation of our website or services.
• Upload malicious code or content that may damage our systems or those of another party.
• Submit content that infringes intellectual property, privacy, or other legal rights.
• Misrepresent your identity, qualifications, business, or authority.
• Copy, misuse, or commercially exploit our protected materials without permission.

You are responsible for ensuring that any information, content, documents, or materials you provide to us may lawfully be used for the requested service.

4. Client Engagements and Service Agreements

Certain services may require a separate quotation, proposal, purchase order, statement of work, or written service agreement.

These documents may define the service scope, deliverables, fees, payment terms, milestones, timelines, confidentiality requirements, intellectual property rights, warranties, and termination conditions.

Where a signed agreement conflicts with these Terms & Conditions, the signed agreement will prevail for the specific engagement to the extent of the conflict, subject to applicable law.

We reserve the right to decline a service request that falls outside our capabilities, violates applicable law, or presents unacceptable operational, security, or compliance risks.

5. Fees, Payments, and Refunds

Service fees, applicable taxes, payment schedules, and additional charges will be communicated through the relevant quotation, invoice, program details, or service agreement.

Unless otherwise agreed in writing:

• Payments must be made according to the agreed payment schedule.
• Applicable taxes will be charged as required by law.
• Delayed payments may result in the suspension or postponement of services after appropriate notice.
• Additional work outside the agreed scope may incur additional charges.
• Refunds, cancellations, rescheduling, and adjustments will be governed by the applicable agreement or published service-specific policy.

Any refund request will be reviewed according to the applicable terms and law. Nothing in this section excludes consumer rights or remedies that cannot legally be excluded.

6. Software Development and Technology Services

Clients are responsible for providing accurate project requirements, necessary approvals, lawful content, and timely access to systems or resources required for the project.

Project timelines are estimates unless expressly guaranteed in writing. Delays may occur due to scope changes, delayed approvals, incomplete information, third-party dependencies, or circumstances beyond our reasonable control.

Changes to agreed requirements may affect project costs, delivery dates, functionality, or technical specifications. Additional work may require written approval and revised commercial terms.

Maintenance, hosting, technical support, backup arrangements, security controls, uptime commitments, and service-level obligations will be governed by the relevant agreement.

Clients must ensure that they have the necessary rights and permissions to provide software, data, content, and other materials to us.

7. Intellectual Property Rights

Unless otherwise agreed in writing, our website content, branding, logos, graphics, original text, and other materials owned by Wistora are protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, publish, sell, or commercially exploit these materials without our prior written permission, except as permitted by law.

Ownership and licensing of project-specific software, source code, designs, campaign materials, documents, and other deliverables will be determined by the applicable agreement.

Payment for a service does not automatically transfer intellectual property ownership unless the relevant agreement expressly provides for such transfer.

Clients remain responsible for ensuring that materials supplied to us do not infringe third-party rights.

WIS Academy materials, including presentations, documents, recordings, and program resources, may not be copied, resold, redistributed, or commercially exploited without appropriate authorisation.

8. Digital Marketing and Third-Party Platforms

Digital Marketing services may involve third-party advertising platforms, social media networks, search engines, analytics tools, and other external providers.

These platforms operate under their own terms, policies, technical requirements, and advertising guidelines.

We are not responsible for third-party decisions or events outside our reasonable control, including account restrictions, campaign disapprovals, algorithm changes, platform outages, policy changes, or modifications to advertising costs.

Clients are responsible for reviewing and approving campaign content, budgets, claims, offers, and other business information. Clients must ensure that their products, services, and advertising claims comply with applicable law.

9. HR Consultancy and Recruitment

Our HR Consultancy services support recruitment and related HR activities. Final decisions regarding interviews, selection, hiring, compensation, and employment conditions remain with the relevant employer.

Candidates and employers are responsible for providing accurate information and complying with applicable employment, privacy, and other legal requirements.

Unless expressly agreed in writing, we do not guarantee candidate availability, successful placement, employee retention, or a candidate’s performance after recruitment.

Any recruitment fees, replacement arrangements, confidentiality obligations, or other engagement-specific terms will be specified in the applicable agreement.

10. WIS Academy Programs

WIS Academy programs are intended to support business talent development and professional development.

Participation is subject to the relevant program description, eligibility criteria, payment terms, attendance requirements, conduct rules, and other conditions communicated before enrolment.

Participants must:

• Provide accurate registration information.
• Follow program instructions and reasonable conduct requirements.
• Respect other participants, facilitators, and staff.
• Use program materials only for permitted purposes.
• Avoid sharing confidential information belonging to other participants or the company.

Program schedules, content, facilitators, delivery methods, and other arrangements may be adjusted where reasonably necessary. Where material changes affect a participant’s agreed arrangements, we will address them in accordance with the applicable program terms and law.

Completion recognition or certificates, where applicable, are subject to the published program requirements. Participation does not guarantee employment, promotion, income, or business success.

11. Confidentiality and Data Protection

Each party must handle confidential information received during a service engagement responsibly and use it only for the relevant purpose, subject to applicable law and any separate confidentiality agreement.

Our collection and use of personal information are described in our Privacy Policy.

Where we process personal data on behalf of a client, additional data protection responsibilities may be defined in the relevant service agreement or data processing agreement.

12. Third-Party Services and Links

Our website or services may contain links to or integrate with third-party websites, software, applications, and services.

These links or integrations are provided for convenience or as part of a service. We do not control all third-party services and are not responsible for their content, availability, security, or independent policies.

Your use of third-party services is subject to their applicable terms and privacy policies.

13. Service Availability and Disclaimers

We aim to provide reliable services and accurate website information. However, we do not guarantee that our website or services will always be available, uninterrupted, error-free, or compatible with every device or system.

General information on our website is provided for informational purposes. Specific service commitments and warranties will be those expressly stated in the applicable agreement.

To the extent permitted by law, we disclaim implied warranties that may lawfully be excluded. Nothing in these Terms excludes a warranty, right, or remedy that cannot legally be excluded.

14. Limitation of Liability

To the extent permitted by applicable law, Wistora will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or services, including loss of profits, business opportunities, or data, except where such exclusion is prohibited by law.

Any agreed limits on liability for a particular service engagement will be specified in the relevant written agreement, subject to applicable law.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.

15. Suspension and Termination

We may suspend access to a service or terminate an engagement in accordance with the applicable agreement or law, including in cases of material breach, non-payment, unlawful use, or a security risk.

Where reasonably practicable, we will provide notice and an opportunity to address the issue before suspension or termination, unless immediate action is necessary or permitted by law or contract.

Termination does not remove payment obligations already incurred or provisions intended to continue after termination.

16. Changes to These Terms

We may update these Terms & Conditions to reflect changes in our services, business operations, technology, or legal requirements.

The revised version will be published on our website with an updated “Last Updated” date. Changes will take effect from the stated date, subject to applicable law and any existing agreement.

17. Governing Law and Jurisdiction

These Terms & Conditions are governed by the laws of India.

Subject to applicable law and mandatory jurisdictional requirements, courts of competent jurisdiction in Ernakulam, Kerala, shall have jurisdiction over disputes arising from these Terms.