Privacy Policy

1. Introduction

Wistora IQ Solutions (OPC) Private Limited (“Wistora,” “we,” “our,” or “us”) respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we may collect, use, store, process, and disclose information when you visit https://wistoraiq.com/, contact us, use our services, apply for an opportunity, or participate in a WIS Academy program.

Our business areas are Software Development, HR Consultancy, Digital Marketing, and WIS Academy, which focuses on business talent development and professional development.

This Policy should be read together with any relevant service agreement, program terms, or other privacy notice that applies to your interaction with us.

2. Information We May Collect

The information we collect depends on how you interact with us and which services you request.

2.1 Contact and Business Information

We may collect your name, email address, telephone number, organisation, job title, business requirements, and the contents of enquiries or communications you send to us.

2.2 Software Development and Technology Services

When providing software development or technology services, we may process project requirements, technical information, account details, configuration data, system logs, and other information necessary to deliver the agreed service.

Where we process personal data on behalf of a client, the relevant service agreement and applicable data protection requirements will determine our respective responsibilities.

2.3 HR Consultancy and Recruitment

Depending on the service, we may collect candidate or recruitment-related information, including contact details, CVs or résumés, education and employment history, skills, qualifications, interview information, and preferences relevant to a role or recruitment process.

Please provide only information relevant to the recruitment or HR service. Do not submit sensitive personal information unless it is necessary, lawfully requested, and appropriate for the specific purpose.

2.4 Digital Marketing

When providing Digital Marketing services, we may process client contact information, campaign materials, audience or campaign performance data, and information available through advertising or analytics platforms, as authorised by the client and permitted by applicable law.

The information processed depends on the scope of the engagement and the platforms used.

2.5 WIS Academy

For WIS Academy business talent development and professional development programs, we may collect participant contact details, registration and enrolment information, payment records, attendance, program progress, feedback, and information required to administer the relevant program.

Any additional information collected will depend on the particular program and will be communicated where appropriate.

2.6 Technical and Website Information

Depending on the website configuration and tools enabled, we may collect technical information such as IP address, browser type, device information, pages visited, access times, referral information, and website usage data.

The actual information collected depends on our hosting, security, analytics, and cookie settings.

3. How We Use Information

We may use personal information for the following purposes:

• Responding to enquiries and providing customer support.
• Preparing proposals, quotations, contracts, and invoices.
• Delivering and maintaining software and technology services.
• Managing HR consultancy and recruitment activities.
• Administering WIS Academy programs.
• Planning and managing Digital Marketing services and campaigns.
• Processing payments and maintaining business records.
• Securing our systems, preventing misuse, and troubleshooting technical issues.
• Communicating service updates and relevant business information.
• Improving our website, services, and business operations.
• Complying with legal obligations and protecting our legitimate rights.

We will use personal information for purposes that are lawful and appropriate to the context in which it was collected.

4. Legal Grounds for Processing

Where required by applicable law, we will process personal information on an appropriate legal basis. Depending on the circumstances, this may include consent, taking steps at your request before entering into a contract, performing a contract, complying with a legal obligation, or another lawful basis recognised by applicable law.

Where consent is relied upon, you may withdraw it as permitted by law. Withdrawal does not affect processing that was lawful before the withdrawal.

5. Software, Cloud Services, and Customer Data

When delivering software development, hosting, cloud, or related technology services, we may handle data supplied by clients or users of a client’s system.

The client may determine the purpose and means of processing that data. Where applicable, our responsibilities will be defined by the relevant service agreement or data processing agreement.

Clients should ensure they have the legal authority to provide data to us and must not submit data unlawfully. We will apply the contractual and legal safeguards applicable to the service.

Data access, hosting locations, backup arrangements, retention periods, and security controls may vary by project and should be confirmed in the relevant service documentation where necessary.

6. Cookies and Tracking Technologies

Our website may use cookies or similar technologies to support essential functionality, remember preferences, improve performance, measure traffic, or support advertising.

The specific cookies and tracking tools used depend on the website configuration. Where required by law, we will seek consent before using non-essential cookies or similar technologies.

You may be able to manage cookies through your browser or an available website preference tool. Disabling certain cookies may affect website functionality.

7. Sharing and Disclosure of Information

We may share personal information, where necessary and lawful, with:

• Service providers supporting our website, hosting, communications, payment processing, security, or business operations.
• Clients, employers, candidates, or other relevant parties as necessary for an authorised HR consultancy or recruitment activity.
• Technology, analytics, or advertising platforms used for an agreed service.
• Professional advisers, auditors, or insurers where appropriate.
• Government authorities, regulators, courts, or law enforcement agencies where required or permitted by law.
• A successor or relevant party in connection with a corporate restructuring or transfer of business, subject to applicable safeguards.

We seek to limit sharing to information reasonably necessary for the relevant purpose. Any sharing will be subject to applicable law and relevant contractual obligations.

8. Data Security

We take reasonable measures designed to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

The measures appropriate for a particular service depend on the systems involved, the sensitivity of the data, and the contractual requirements. No website, transmission method, or electronic storage system can be guaranteed to be completely secure.

Where a security incident triggers a legal notification obligation, we will take the steps required by applicable law.

9. Data Retention and Deletion

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including providing services, maintaining records, resolving disputes, enforcing agreements, and meeting legal obligations.

Retention periods may differ for recruitment records, customer contracts, financial records, technical logs, and program administration.

When information is no longer required, we will take appropriate steps to delete it or otherwise handle it in accordance with applicable law and our retention practices.

10. Third-Party Platforms and Services

Our website and services may use or link to third-party websites, software, cloud providers, social media platforms, advertising networks, or analytics services.

Those third parties may collect or process information under their own privacy policies and terms. We do not control their independent privacy practices.

Please review the privacy information provided by the relevant third party before using its services.

11. Your Privacy Rights and Choices

Subject to applicable law, you may have the right to request access to personal information, correction of inaccurate information, deletion of information, withdrawal of consent, or other available remedies.

You may also request information about how your personal information is handled, where applicable.

To make a request, contact us using the details in Section 15. We may need to verify your identity and clarify the scope of your request before responding. Certain information may need to be retained where required by law or for legitimate contractual purposes.

12. Children's Privacy

Our website and services are not knowingly designed to collect personal information from children in circumstances where parental consent or additional safeguards are legally required.

Where a service or program may involve a person under the applicable age of consent, we will apply the requirements relevant to that service and applicable law.

If you believe a child has provided personal information inappropriately, please contact us so that we can review the matter.

13. International Data Transfers

Some service providers or technology platforms may process or store information outside India. Where personal information is transferred internationally, we will follow applicable legal requirements and any relevant contractual safeguards.

The locations used for a specific project or service should be confirmed through the relevant service documentation where necessary.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal obligations, or data handling practices.

The latest version will be published on our website with an updated “Last Updated” date. Where legally required, we will provide additional notice or obtain consent for material changes.